FAQ
Frequently Asked Questions.
The DC Wave™ Team Are Here To Help!
Please skim through our FAQ section first before asking a question via e-mail. Most of your questions are already answered here
If you have any questions for/about us after reading the FAQ, or you just want to leave feedback. You can do so by sending an E-mail to shopdcwave@gmail.com
We do not ask this to be a pain, but rather to get your questions asked quicker!
FAQS
Placed An Order but Made a Mistake on Your Order and Noticed Last Minute?
"I SEE I ORDERED THE WRONG SIZE, CAN I STILL CHANGE THIS"?
Yes you can, In a Timely matter so it has to be quick. Once your order is being shipped, unfortunately we cannot change the order anymore. So if you need a change of size, contact our support team ASAP via shopdcwave@gmail.com Please Do not forget to mention your order number and items your referring too in order when contacting our support team.
I SEE I USED THE WRONG ADDRESS, CAN I STILL CHANGE THIS?
As long as your item is not shipped yet, we can still change this in our back end system. Please mail us the correct address and your order number to shopdcwave@gmail.com and we will take care of it. Unfortunately if items is shipped there is nothing we can do. Double check shipping address please before placing order.
I CHANGED MY MIND, CAN I STILL CANCEL MY ORDER?
As long as your items are not shipped out yet, you can still cancel your order. When your item is "shipped" we cannot cancel anymore since they are already on the way. To cancel your order mail us at shopdcwave@gmail.com and Subject "Cancel Order" and Use "Cancel order with Valid #ORDERNUMBER" and we will address the situation.
HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
"Please See the Shipping Policy for More Information on TheDCWave Store Shipping Concerns."
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